Outsource your IT department. Focus on business. Get more done.
Fully managed IT agreements remove technical problems from your to-do list, so you can better serve your customers.
Don’t let tech issues keep you from running your business.
You don’t have to stop and deal with IT problems on a regular basis, no one does, really. But the reality is that the average non-technical employee still spends at least 20 minutes a day dealing with tech problems. Everything from workstations freezing, to printers not printing is keeping your staff from doing their jobs on a regular basis. In a perfect world, you’d be able to hire people to look after your tech stack, but that’s not always possible.
So what’s stopping you from getting the support you need?
It seems like the easy solution would be to just hire more staff, but that’s not always possible because…
Hiring people is expensive
A single IT technician starts around $100,000 once you factor in benefits, PTO, and retirement plans. And, the cost goes up when you need people with deeper technical knowledge.
You don’t have time to hire
Sometimes, you’re just too busy. You might need staff, but the effort that it takes to find, hire, and train someone is too great.
There aren’t enough talented folks available
The talent shortage in IT is a problem for anyone looking to hire. 60% of jobs are still unfilled after 12 months, so finding the exact people you need can be next to impossible.
Luckily for you, that’s where fully managed IT support from a managed services provider (MSP) can help
Fully managed support is…
- A way of gaining access to the talent and expertise your business needs to thrive, without having to hire.
- How you can rapidly increase the in-house technical knowledge of your entire company.
- Your key to gaining back a full day of productivity each month for each non-tech person on your staff.
MSPs help you by filling the gaps in your business by providing top-tier tech support, strategy, and planning, and by helping push strategic technical initiatives forward.
Not only that, but you get:
With fully managed IT agreements, you get exactly what your business needs. And, because you’re not locked into a contract, if your needs change, you can easily add additional support.
Better control over spending
We don’t lock you into a contract and you don’t have to pay upfront. You pay for what you need each month, allowing you to create predictable budgets that don’t vary unless you want them to. Plus, there are never surprise fees or gotcha charges, ever.
. You’re not just going to be told to turn it off and turn it back on again. You get people who don’t stop trying until your problems are solved. If we can’t solve the problem remotely, we show up in person to deal with the problem first-hand.
What kind of IT support does your business need?
You don’t need a one-size-fits-all approach for your business. You need a customized plan that solves the exact problems that you have in-house. That’s why we work closely with you to help put together the ideal service agreement for your business.
The services you get might include:
Service agreements built for your business
The services we provide depend on what you need. We work closely with you to assess your needs, learn your business, and help you get the exact level of care that you need to thrive.
The bread and butter of the MSP world. We bring best-in-class helpdesk services to your business, so you and your staff can stop wasting your time trying to solve problems you may not have the skills to solve. We offer levels 1, 2, and 3 helpdesk support, depending on your needs. If something goes wrong, you can reach 24 hours a day, seven days a week by email, chat, or phone.
Strategy and planning
You know your business needs an IT boost, but you don’t have the time you need to become an expert. When you’re planning out business growth, guessing which pieces of technology can help your business isn’t ideal. You need people who have a deep understanding of the landscape and which new (and existing) tech can not only help your business grow, but also thrive.
Security and training
It’s not enough to rely on a firewall and anti-virus software anymore. You need to take a proactive approach that notices potential security events before they become a problem. That’s why we provide 24/7 monitoring of your business. We know that if you wait until after an attack has happened to do something, you’re too late. And, given the impact data breaches can have on a company, that’s not an approach you can afford to take.
We like to take things one step further.. We don’t just monitor, we can help your staff improve their practices to reduce the risk of human error compromising your business. We work closely with your staff to help them gain a deeper understanding of things like what a phishing attempt looks like or good password habits. We go beyond the theoretical and run hands-on drills where staff has to identify simulated phishing attempts in the wild.
If you’re still running on legacy infrastructure, you’re probably not working as efficiently as possible. Digital transformation helps you modernize your tech stack to take full advantage of the technology that’s driving businesses forward. These are tools that let you reduce unnecessary manual tasks, help you work more efficiently, and find newer and more innovative ways of serving your customers, to give you a competitive edge.
Digital transformation services include:
Move your services to the cloud properly the first time and you’ll not only struggle less to do the migration, but you’ll also save money by making sure you have the right applications in the right place. We help you plan and execute your move to the cloud securely and efficiently.
Custom software creation
Off the shelf software solutions can work for your business, but they can take a lot of fine-tuning to get right. And, more often than not, the results aren’t perfect and you end up using something that almost does the job, but not quite. Custom software creation eliminates that pain. You get software that was designed specifically for the way you do business. Maximize productivity and minimize the interruptions to your workflow that come with switching between different software platforms or systems that weren’t quite designed for businesses like yours.
Imagine a world where you’re no longer required to cut and paste information into spreadsheets or where you don’t have to manually create new customer profiles every single time someone new buys from your business. Automations help you remove these repetitive manual tasks by removing them from your workload. We can help you go through the various processes in your business, identify manual blockers in your process, and automate them, leading to a more productive team.
Managed business intelligence
Take full advantage of the data that exists within your business to make highly informed decisions that help grow your company and better serve your customers. Our trained data experts can help you manage your business intelligence program to find value hidden in your data, create stronger reporting processes, and make better business decisions.
Ready to stop managing your technical problems and start growing your business.
Get the help you need to focus more on growth and adding value for your customers. Fully managed IT solutions let you get back to work. Find out more today.