Stop losing productivity because you’re busy solving tech problems and get back to work
Managed IT services remove the burden of dealing with IT problems from non-technical staff and allow you and your team to focus on what you do best.
Increase focus on the tasks that help serve your customers
It doesn’t matter what size of business you run. Tech problems become a big part of how you spend your time. The trouble is, however, that if you don’t have an IT team, you’re probably sending a non-technical person to manage the issue. And, if you have an in-house tech team, odds are they’re busy focusing on major projects, which leads to even longer waits to get your problems solved.
Managed IT services can help you gain back the time you’re spending solving tech problems, reduce downtime, and eliminate the backlog of IT problems your in-house team is dealing with. We remove technical tasks from your to-do list, so you don’t lose any more time than necessary.
Technical support that drives your business forward
We’re here to help you get out of the weeds when it comes to keeping your tech running. You can’t afford to lose time because you’re fiddling with your network connection or because you’ve been hacked. We work hard to make sure that doesn’t happen.
We bring 20 years of dedicated tech experience to your business, along with all the knowledge that we’ve accumulated, to help give your business the boost it needs to remain competitive.
The exact level of service that you need
How you work with us depends on what’s going on in your business. There are two main ways we help our customers deal with technology:
Co-managed IT services
Ideal for when you’ve got an internal team, but they could use a little additional support. Whether it’s running the helpdesk, monitoring your network, or keeping an eye on security, we’ve got your back. This is a great way to boost the knowledge you have in-house and take care of some of the strategic tech initiatives that have been sitting on the backburner.
Fully managed IT service
Perfect for start-ups and smaller companies that don’t have an in-house tech team, yet. We can look after all your tech needs, big or small. Everything from hardware procurement to IT strategy and development.
Regardless of the type of arrangement we have, we work hard to help you:
Boost compliance
Compliance is increasingly hard to manage for businesses these days. It impacts every aspect of your business, from how you store customer data to marketing.
Gain control overs pending
You don’t have to sign long-term contracts or pay for a year’s worth of service upfront. With us, you pay the same fee every month, with no surprise charges. Just consistent monthly billing.
Get faster resolutions to tech issues
No more waiting for your in-house team to have time to fix the printer or for your bookkeeper to fix the network. We are dedicated to solving your problems as fast as possible.
Work smarter
Do away with old ways of getting the job done and embrace the modern way of work. We can help you implement automation or create custom software solutions that help you streamline the way you work and better serve your customers.
What kind of support does your business require?
Your business has highly specific needs, which is why we take the time to learn what those needs are, how we can help you meet them, and we look at how technology can help you do better work for your customers.
That’s why we offer the range of services that we do. We know the full range of help that companies are seeking.
Helpdesk
Reduce the amount of time it takes to solve technical problems with helpdesk support. Our experts are ready to help you, whenever there’s a problem. You can get levels 1, 2, or 3 support, depending on your needs. And, because we know that work never truly stops happening, you can reach out to our technicians by phone, email, or chat 24 hours a day, seven days a week. Never be stuck without the tools you need to successfully run your business again.
Security monitoring and training
Cybersecurity matters now more than ever. All it takes is one data breach and your business runs the risk of never recovering. That’s where managed security services come in. We take a proactive approach to protecting your business with 24/7 monitoring that watches for suspicious activity, bots, and DDoS attacks (among other things). By watching closely, we can stop these minor incidents before they become major problems. We can also help implement security access control and disaster recovery systems to further reduce the impact of security incidents.
Because we’ve been doing this a long time, we know the importance of not just cybersecurity, but also ensuring that you and your staff have the knowledge and training you need to prevent attacks. We teach you about important security protocols, what makes a good password, and how to properly identify a phishing attempt. We also run drills to ensure that you get hands-on experience with everything we’ve taught you and your team.
IT strategy and consulting
Not everybody has time to devote to learning about the latest and greatest tech. Things change so fast it can be easy to stay current. We love to spend our days learning about all the latest technology trends and tactics. It’s what we do. It helps us provide you with strategic advice regarding the technology that you use, and what you might need in the future.
Regulatory compliance
Regulations are ever-changing these days, so it’s critically important to make sure that you’re doing everything you can to be compliant. We know what it takes to help you stay compliant and we know what tech you can use to make the process effortless. Our broad range of experience means we’ve helped companies in industries with complex regulations like finance, healthcare, and law.
Digital transformation
It can be easy to rely on the same systems and technology for longer than you should. The challenge comes when it’s time to upgrade the way you work to match the modern business landscape. Even in the last few years, we’ve seen huge shifts in how and where we work, so keeping up with the changes is a challenge. Our digital transformation experts can help you with a variety of efforts like:
- Automations.
Remove repetitive, manual tasks from your business with automation. We can help you set up processes that take care of themselves, without the need for hours of cutting and pasting data from one spreadsheet to another. We look closely at your business and processes to help identify areas where automation can help, so you can focus more on doing work that serves your customers. - Cloud migration.
Start using tools that give you the scalability and flexibility you need to thrive. We help you move critical parts of your business to the cloud, to help you securely work from anywhere and deal with sudden increases in business. - Custom software development.
There’s nothing quite like using a piece of software that was designed specifically for your business. But most companies seem content to use platforms that kind of work, but not without three integrations and lots of manual steps. Our software specialists take the time to understand your needs and build solutions that make your life easier. - Managed business intelligence.
Business intelligence lets you take full advantage of all the data you have within your business to make highly informed decisions. Our managed business intelligence solutions help you connect all the dots to make learn how you can better serve your customer, see what new avenues for growth there are within your business, and explore areas where you might be able to reduce costs.
Managed websites
Your website can be the first point of contact your customers have with you, your brand, and your services. If you’ve got one of those websites that doesn’t instill confidence in people, we can help. Our managed website offerings help you get a website that is responsive, optimized for SEO, and designed to sell your company to prospects.
Hardware procurement
Stop guessing when you’re buying new hardware for your business. Our technical experts can help you purchase the right equipment to help your business grow. From servers to laptops, we know what the best options for businesses these days are.
Ready to stop managing your tech and focus on your customers?
No one has time to take care of everything. Our managed IT services make it easy for you to let go of as much of the technical responsibility in your business as you need to, whether that’s all of it or some.
Find out how we can help you find more time for your business.
Contact us to get started
Find out how Homefield IT can turbocharge your technology.